FAQ

Ordering process:

Made-to-order & handcrafted specially for you right here in my atelier in the USA.
2023 books close November 8th in order to guarantee holiday delivery.
(Beginning January 2024)
In an effort to reduce turnaround times & work in a more organized manner, I like to implement an ordering schedule:

〰️ The first week of the month is considered "Order Week".

〰️ My books will be open until the 7th of every month, unless I reach capacity first, in which case ordering will close early.

〰️ Turnaround time for shoes is 4-6 weeks.

Using this order schedule allows me to go into production for the rest of the month and work in batches, which helps me more effectively stick to the turnaround times. 
*(order week schedule applies from Jan-Oct., Nov & Dec ordering times vary.)

Shipping

This is slow fashion, hand-crafted in the USA.

Hand-crafted specially for you when you place an order. 

Production time is 4-6 weeks, although it can vary depending on the atelier's workload at the time of purchase. If your item will take longer to produce, I will email to notify you.

Worldwide shipping.

International fees & Customs taxes not included.

If you purchased more than one item, they will ship together once everything is completed.

How will my parcel be delivered?

I offer worldwide shipping via your choice of USPS, UPS, and DHL. You will receive an email containing your Tracking Number once your package has been shipped.

Delivery Times

Delivery time for items you have chosen may vary based upon availability and/or making time. We will send you an email letting you know when your product is shipped but we can make no guarantees as to actual delivery time.

Returns

I understand that fit varies from person to person, so if your shoes don't fit you may return them within 14 days of receipt. All items must be in their original condition and packaging in order to be eligible for a return, refund, credit or exchange. 

Return shipment costs are at the expense of the client.

Please try the shoes on carefully, ideally on a rug or carpeted floors to ensure soles remain intact. 

Additionally, kindly consider that each pair is entirely handmade and many hours go into the process of each shoe, please do not order multiples simply to try them on. If you need help with sizing, email: info@vickydincecco.com

Returns

To return or exchange your item please email info@vickydincecco.com stating if you would like a refund or an credit, providing any relevant information. 

〰️ All returns must be in the same condition as supplied.

〰️ The item must be unworn, unmarked and undamaged.

〰️ The item must be returned in its original packaging, with all care taken to protect the item for its return journey.

Following an inspection of the item to ensure all criteria are met, refunds will be issued within 7 working days of receipt of your return. Refunds will exclude any applicable shipping costs, taxes and/or import duties incurred. Refunds will be issued to the card you originally used to make your purchase. When returning, it is recommend that you ensure the package is tracked and insured to an appropriate value as we cannot refund or exchange on lost packages. Lost packages must be tracked and claimed by you through your chosen courier or postage service.

If you request an exchange we will email you on receipt of your return parcel with confirmation of your credit amount or begin production on your new item.

Materials & Care

Your shoes were handcrafted using natural materials, the finished product may have slight variances in color or appearance which is normal and adds to the beauty & uniqueness of the shoes.

Leather Care: Use a boar bristle brush to remove dust and dirt, and occassionally apply a leather conditioner to keep the leather hydrated.

Soles: You can prevent any initial damage by taking your shoes to your local cobbler to apply a protective sole. Otherwise, when you notice the leather begin to thin or the brass nails begin to poke out, it's advisable to visit your local cobbler for shoe resoling to prolong the lifespan of your shoes.

Heels: if the toplift (piece at the bottom of the heel that meets the floor) begins to wear down considerably, it is best to take them to your local cobbler to be replaced BEFORE the bottom of the heel becomes exposed to wear and damage.

Lastly, avoid harsh elements & wetting or submerging in water. Leather is a very resilient material but if shoes get wet they will lose their shape.